GUJRERA 2025 (Guide): Registration, Documentation & Filing a Complaint

GUJRERA is important for the real estate in Gujarat. It helps make sure things are fair and on track. This guide will show you how to file a complaint and check its status.

What is GUJRERA?

GUJRERA is the Gujarat Real Estate Regulatory Authority. It helps solve problems in the real estate world. It makes sure deals are fair and buyers are protected.

GUJRERA makes it easy to solve problems with developers. It helps with delays, broken promises, or quality issues.

Why File a Complaint with GUJRERA?

You should file a complaint with GUJRERA if a developer breaks the law. GUJRERA deals with many issues, like:

• Delayed Possession: When a developer doesn’t give possession on time.
• Defective Construction: If the building quality is bad.
• Non-compliance with RERA: When developers don’t follow RERA rules.
• Unclear Title of Property: Problems with who owns the property.
• Fraudulent Practices: If a developer lies about the property.

Filing a complaint is the first step to getting help from GUJRERA. It can lead to getting compensation or relief.

Eligibility to File a Complaint with GUJRERA

Before you file a complaint, know who can. The following can file complaints with GUJRERA:

• Homebuyers and Property Purchasers: People who bought property and have issues with the developer.
• Real Estate Agents and Promoters: Agents or promoters can complain about non-compliant developers.
• Tenants: Tenants can complain about property management or possession issues.
• Investors: Investors can complain about project delays or lies.

Anyone affected by a developer or agent can file a complaint with GUJRERA.

Step-by-Step Process to File a Complaint with GUJRERA

Filing a complaint with GUJRERA is easy online. Here are the steps:

Step 1: Visit the GUJRERA Portal

Go to the official GUJRERA website (https://gujrera.gujarat.gov.in). Here, you can file your complaints online. The site is easy to use.

Step 2: Create an Account or Login

If you’re new, make an account with your name, email, and phone number. If you already have one, just log in.

Step 3: Select the Type of Complaint

GUJRERA has a dropdown menu for complaint types. Pick the right one for your issue. You can choose from:

• Project Delays
• Defective Construction
• Non-Compliance with RERA
• Title Issues
• Fraudulent Activities

Step 4: Provide Complaint Details

Fill out the complaint form with your issue details. You’ll need to give:

• Project Name
• Developer Name
• Agreement Number
• Nature of the Complaint
• Dates and Events Related to the Issue

Make sure all info is correct to avoid delays.

Step 5: Attach Supporting Documents

Upload documents to support your claim. You might need:

• Sale Agreements
• Payment Receipts
• Builder’s Communication/Correspondence
• Photographs of the Property
• Title Documents

These help the authorities understand your case.

Step 6: Submit the Complaint

After filling in all details and attaching documents, submit your complaint. You’ll get a receipt with a complaint number.

Step 7: Payment of Fee

In some cases, you might need to pay a small fee. You can pay online through the GUJRERA portal.

Step 8: Complaint Review

After filing, GUJRERA will review your complaint. They might ask for more info or documents. Once reviewed, they’ll start investigating.

Step 9: Resolution

GUJRERA will decide based on the investigation. If the developer is found guilty, they’ll take action. This could include penalties or orders to fix the issue.

How to Check the Status of Your Complaint with GUJRERA

It’s important to track your complaint’s progress. GUJRERA makes it easy to check online. Here’s how:

Step 1: Log in to the GUJRERA Portal

Log in to your account on the GUJRERA portal with your credentials.

Step 2: Navigate to the “Complaint Status” Section

In your dashboard, find the “Complaint Status” option. Click it to see updates.

Step 3: Enter the Complaint Reference Number

Enter the complaint reference number given to you. This lets you see your case’s status.

Step 4: View the Status

The status page shows how your complaint is doing. It tells if it’s being reviewed, investigated, or solved. You might also get updates on what you need to do next.

Benefits of Filing a Complaint with GUJRERA

• Legal Resolution: GUJRERA helps solve disputes legally, making sure consumers are treated fairly.
• Consumer Protection: The authority makes sure developers follow rules and keep their promises to buyers.
• Transparency: GUJRERA makes sure project details are open to everyone. They also require regular updates from developers.
• Faster Dispute Resolution: GUJRERA helps solve problems faster than going to court.

Common Issues Addressed by GUJRERA

1. Project Delays and Possession Disputes

GUJRERA often deals with delayed possession issues. If a developer is late, buyers can get help from GUJRERA.

2. Quality of Construction

Substandard construction is another big problem. Buyers with quality or structural issues can file a complaint with GUJRERA.

3. Non-Compliance with Contract Terms

If developers don’t follow the purchase agreement, buyers can turn to GUJRERA for help.

4. Misleading or False Information

Developers who lie or don’t deliver what they promise can face complaints with GUJRERA.

Gujarat RERA Office Address

For any concern related to RERA Gujarat you can contact the following address and contact number.

• Address- Gujarat Real Estate Regulatory Authority  4th Floor, Sahyog Sankul, Sector-11, Gandhinagar-382010
• Phone number-  (079) 232-58659
• Email ID- inforera@gujarat.gov.in
• Gujarat Real Estate Appellate Tribunal Dr. Jivraj Mehta Bhavan,  Block No – 8 , 2nd Floor, Gandhinagar
• Contact No: (079)-23255988

Conclusion

Filing a complaint with GUJRERA is key in the Gujarat real estate sector. The process is easy, and GUJRERA has a clear way to solve disputes. By following the right steps, buyers can protect their rights and get justice.